Customer Service Chatbot Pricing That Makes Sense
Nexvio resolves up to 70% of support tickets automatically at a flat monthly rate — no per-conversation fees, no surprise invoices. See which plan fits your team and how quickly you recoup the cost.
The real question isn't "what does it cost?" — it's "what does it save?"
Most support teams know they're paying $6–$12 to handle each ticket manually when you factor in agent salary, benefits, and tooling. What they often don't track is how many of those tickets are identical questions arriving every day.
An AI chatbot that deflects up to 70% of repetitive tickets at a flat monthly rate doesn't just reduce costs — it changes the unit economics of your entire support operation. The calculation is straightforward; the difficulty is finding a chatbot that actually delivers on the deflection number.
Nexvio plan tiers at a glance
Four tiers of customer service chatbot pricing — each with predictable flat-rate billing and a generous free trial. All plans are GDPR compliant.
$0/month
Perfect for individuals and early-stage teams exploring AI chat automation.
- ✓ Upto 300 responses/month
- ✓ 200 contacts storage
- ✓ 1 custom instructions
- ✓ 1 AI Chatbot
Free for first 7 days, then $24/month
Ideal for startups and small businesses craving essential chat automation.
- ✓ Upto 2k responses/month
- ✓ 5,000 contacts storage
- ✓ 5 custom instructions
- ✓ 1 AI Chatbot
$1 only for first 7 days, then $99/month
Great for medium-sized businesses seeking more customization and features.
- ✓ Upto 3k responses/month
- ✓ 50,000 contacts storage
- ✓ 10 custom instructions
- ✓ 5 AI Chatbots
- ✓ API Access (Rate limit)
$1 only for first 7 days, then $299/month
For growing businesses that need unlimited capacity and priority support
- ✓ Upto 5k responses/month
- ✓ 1,00,000 contacts storage
- ✓ Unlimited custom instructions
- ✓ 25 AI Chatbots
- ✓ API Access (No Rate limit)
- ✓ Real Human Agent for Moderation 👨💻
Need more? See the full feature comparison, add-ons, and Enterprise details on the pricing page .
How to frame the ROI before you buy
A simple three-step calculation your team can run before signing up.
Pick the plan that matches your ticket volume
Starter is right for teams handling up to about 2,000 responses a month. Pro suits teams with higher volume across multiple chatbots and channels. Unlimited is built for organisations with the highest response volume and no API rate limit.
Connect your knowledge base in minutes
Link your help center, Notion workspace, or existing Zendesk/Freshdesk articles. Nexvio indexes your content and begins resolving tickets on day one — no training data pipeline or ML expertise required.
Measure deflection and track your ROI
The Nexvio dashboard shows containment rate, cost-per-resolved-ticket, CSAT, and top unanswered questions in real time. Customers use these numbers to track ticket automation — up to 70% in strong cases — and justify plan upgrades or headcount decisions.
Example calculation (illustrative)
This scenario assumes automation handles up to 70% of your ticket volume — an upper-bound case. Your actual deflection rate depends on your ticket mix and knowledge base coverage.
Monthly tickets: 2,000
Cost per ticket (agent time + overhead): $8
Tickets deflected at up to 70%: 1,400 tickets
Monthly saving in this scenario: 1,400 × $8 = $11,200
Nexvio Pro plan: $99/month
Net monthly saving in this scenario: ~$11,100 — break-even in under 1 day of the first month, if the 70% deflection rate holds.
Pricing questions, answered
Common questions about customer service chatbot pricing and what you get with each Nexvio plan.
Start resolving tickets in under an hour
Nexvio's Starter plan is free for the first 7 days, then just $24/month, with no setup fee and no annual contract. Book a 30-minute demo and we'll show you a live ROI projection based on your actual ticket volume.
Also integrates with Zendesk, Freshdesk, HubSpot, and Shopify.