Autonomous Customer Support
The AI Support Agent That Resolves Tickets, Not Just Answers Questions
Nexvio acts autonomously across your support channels — modifying orders, issuing refunds, updating accounts — and escalates to your team only when it truly matters. It's not a chatbot. It's an ai support agent that gets things done.
Your chatbot tells customers what to do. They still contact you anyway.
Scripted chatbots answer FAQs and then punt the actual work back to the customer or to your queue. The customer still has to click through a portal, wait for confirmation, and hope the agent picks up context from a blank ticket. Nexvio eliminates that gap entirely.
An ai support agent that can read account state, execute changes across your integrated tools, and produce a structured handoff for anything it cannot resolve — that's the difference between deflection and genuine resolution.
Three capabilities that set Nexvio apart from a chatbot
Built for support teams that need outcomes, not just conversations.
Autonomous resolution, not just answers
Most chatbots tell customers what to do. Nexvio's ai support agent does it for them — modifying orders, processing returns, resetting account credentials, and updating billing details directly through your existing integrations.
Context-aware escalation
When a ticket requires human judgment, Nexvio doesn't just transfer a chat link. It compiles a structured handoff with conversation history, customer sentiment score, actions already taken, and a recommended resolution — so your agent starts where the AI left off.
Works inside your existing stack
Nexvio plugs into Zendesk, Freshdesk, HubSpot, Intercom, Shopify, and Notion without replacing any of them. Tickets resolved by the AI appear in your existing dashboards with full audit trails.
From zero to autonomous support in four steps
No model training, no coding. Your ai support agent is live the same day you connect your knowledge sources.
Connect your knowledge sources
Point Nexvio at your Notion workspace, Zendesk Help Center, Freshdesk knowledge base, or any public URL. The agent indexes content automatically and keeps it in sync.
Define action permissions and escalation rules
Specify what the agent is authorized to do — issue refunds up to a dollar limit, update shipping addresses, cancel subscriptions — and where to route tickets that fall outside those bounds.
Go live across your channels
Deploy to website chat, WhatsApp, email, or Slack with a single toggle. The same agent handles all channels with shared conversation context and consistent behavior.
Review, tune, and scale
Monitor resolution rate, escalation triggers, and customer satisfaction scores from the Nexvio dashboard. Expand action permissions or add new channels as confidence grows.
Frequently asked questions
Everything you need to know before deploying your first ai support agent.