{
  "name": "Nexvio AI Support Agent",
  "description": "An AI customer service agent that answers questions, deflects support tickets, escalates to humans, syncs with your knowledge base, and operates across 15+ channels in 95+ languages.",
  "url": "https://nexvio.ai/.well-known/agent-card.json",
  "version": "1.0.0",
  "protocolVersion": "0.2.0",
  "provider": {
    "organization": "Nexvio AI",
    "url": "https://nexvio.ai"
  },
  "serviceContext": {
    "marketingSite": "https://nexvio.ai",
    "dashboardSite": "https://app.nexvio.ai",
    "dashboardLogin": "https://app.nexvio.ai/auth/login",
    "note": "nexvio.ai is the marketing and documentation website. Authentication, workspace management, API keys, billing, and bot operations happen at app.nexvio.ai."
  },
  "documentationUrl": "https://nexvio.ai/docs/api",
  "iconUrl": "https://nexvio.ai/favicon.ico",
  "capabilities": {
    "streaming": true,
    "pushNotifications": false,
    "stateTransitionHistory": false,
    "extensions": [
      {
        "uri": "https://github.com/google-agentic-commerce/ap2/tree/main/spec",
        "description": "Agent Payments Protocol (AP2) — delegated payment mandates for Nexvio subscription plans.",
        "required": false,
        "params": {
          "supported_payment_methods": ["card"],
          "mandate_endpoint": "https://app.nexvio.ai/api/v1/ap2/mandates",
          "currency": "USD",
          "related_protocols": ["acp"]
        }
      }
    ]
  },
  "authentication": {
    "schemes": ["Bearer"]
  },
  "defaultInputModes": ["text/plain", "application/json"],
  "defaultOutputModes": ["text/plain", "application/json"],
  "preferredTransport": "JSONRPC",
  "supportedInterfaces": [
    {
      "transport": "SSE",
      "url": "https://app.nexvio.ai/api/mcp/sse",
      "protocolVersion": "2025-03-26"
    },
    {
      "transport": "JSONRPC",
      "url": "https://nexvio.ai/docs/api",
      "protocolVersion": "0.2.0"
    }
  ],
  "skills": [
    {
      "id": "answer-faq",
      "name": "Answer FAQs",
      "description": "Answers customer questions using your connected knowledge base (Google Drive, Notion, PDFs, websites, etc.)",
      "tags": ["support", "faq", "knowledge-base"],
      "examples": ["What is your return policy?", "How do I reset my password?"]
    },
    {
      "id": "ticket-deflection",
      "name": "Ticket Deflection",
      "description": "Resolves support requests automatically, deflecting ~70% of tickets before they reach a human agent",
      "tags": ["support", "automation", "deflection"],
      "examples": ["I need help with my order", "My account is locked"]
    },
    {
      "id": "human-handoff",
      "name": "Human Handoff",
      "description": "Detects when a question requires human expertise and escalates seamlessly to a live agent with full conversation context",
      "tags": ["escalation", "handoff", "support"],
      "examples": ["I want to speak to a human", "This is urgent"]
    },
    {
      "id": "multilingual-support",
      "name": "Multilingual Support",
      "description": "Responds in 95+ languages, auto-detecting the customer's language",
      "tags": ["i18n", "languages", "support"],
      "examples": ["Ayuda en español", "Aide en français"]
    },
    {
      "id": "knowledge-sync",
      "name": "Knowledge Base Sync",
      "description": "Connects to and stays in sync with Google Drive, Dropbox, OneDrive, SharePoint, Notion, GitBook, Box, website URLs, PDFs, and manual Q&A",
      "tags": ["knowledge", "sync", "integrations"],
      "examples": ["Update my knowledge base", "Sync with Notion"]
    },
    {
      "id": "multichannel-deploy",
      "name": "Multichannel Deployment",
      "description": "Deploys across website chat, WhatsApp, Slack, Google Chat, Freshchat, Crisp, Facebook Messenger, Zoom, email, and in-app",
      "tags": ["channels", "deployment", "omnichannel"],
      "examples": ["Deploy to WhatsApp", "Add to Slack"]
    },
    {
      "id": "crm-sync",
      "name": "CRM & Help Desk Sync",
      "description": "Bi-directional sync with HubSpot, Salesforce, Zoho CRM, LessAnnoyingCRM, Zendesk, Freshdesk, Intercom, and HelpScout",
      "tags": ["crm", "helpdesk", "integrations"],
      "examples": ["Sync with HubSpot", "Connect Zendesk"]
    },
    {
      "id": "voice-ai",
      "name": "Voice AI",
      "description": "Handles voice channel customer interactions with the same AI capabilities as text chat",
      "tags": ["voice", "ai", "support"],
      "examples": ["Enable voice support", "Voice AI setup"]
    }
  ]
}